FAQs

All class bookings are done online through our Website or the Mindbody app., you can also find us on ClassPass. To reserve your spot, you’ll need an active class "Package" or "Membership", which gives you a set number of classes. Once you’re set up, just pick your class, book your spot, and you’re ready to move. (You can always check all your account information by clicking "Sign In" to access to your account)

We’re open every day of the week, except on statutory holidays when the studio is closed.

For safety reasons, our doors lock 3 minutes after class begins. During this time, the instructor will check in on any conditions or injuries, review the fundamentals, and guide you into the first exercises to ensure a safe and effective workout experience. Unfortunately, late arrivals cannot be accommodated and your class credit will be forfeited. We recommend arriving 10 minutes early to settle in and make the most of your class.

You can cancel up to 12 hours before class to keep your credit. Late cancellations or no-shows will result in a lost class credit (or a $13 fee for unlimited memberships).

Yes, grip socks are required for safety and hygiene. The non-slip grips help you stay secure on the reformer and prevent slipping during exercises. Forgot yours? We’ve got pairs available at the studio for $12.

Our Reformer Flow I classes are perfect for beginners. They focus on building comfort and confidence on the Reformer while giving you a full-body workout.

For memberships, unused classes roll over to the next month as long as your membership stays active. Class packages and drop-ins do not roll over or extend.

Memberships auto-renew every 30 days. You can request a freeze at management’s discretion, and cancellations require 20 days’ notice by emailing hello@sonapilatesstudio.com.

All purchases — classes, packages, memberships, workshops, gift cards, and retail items — are non-refundable and non-transferable.

Grip socks, comfortable workout clothes, and a water bottle. We’ll provide everything else you need.

We recommend checking with your healthcare provider first. Always let your instructor know about any conditions before class so they can offer safe modifications.