Question 1

How do I book a class?

Accepted Answer

All class bookings are done online through our Website or the Mindbody app, you can also find us on ClassPass. 
To reserve your spot, you’ll need an active class "Package" or "Membership", which gives you a set number of classes. You can purchase them on the "Pricing" section of our site.
Once you’re set up, just pick your class, on our "Schedule" page to book your spot, and you’re ready to move. 
Be aware of any communication regarding your upcoming classes via email or messages.

Question 2

Is Sona Pilates Studio open on statutory holidays?

Accepted Answer

We’re open every day of the week, except on statutory holidays when the studio is closed.

Question 3

What if I’m running late?

Accepted Answer

For safety reasons, our doors lock 3 minutes after class begins. During this time, the instructor will check in on any conditions or injuries, review the fundamentals, and guide you into the first exercises to ensure a safe and effective workout experience.

Unfortunately, late arrivals cannot be accommodated and your class credit will be forfeited. We recommend arriving 10 minutes early to settle in and make the most of your class.

Question 4

What’s your cancellation policy?

Accepted Answer

You can cancel up to 12 hours before class to keep your credit. Late cancellations or no-shows will result in a lost class credit (or a $13 fee for unlimited memberships).

Question 5

Do I need grip socks?

Accepted Answer

Yes, grip socks are required for safety and hygiene. The non-slip grips help you stay secure on the reformer and prevent slipping during exercises.

Forgot yours? We’ve got pairs available at the studio for $12.

Question 6

I’m brand new to Pilates. Where should I start?

Accepted Answer

Our Reformer Flow I classes are perfect for beginners. They focus on building comfort and confidence on the Reformer while giving you a full-body workout.

Question 7

What happens if I don’t use all my classes?

Accepted Answer

For memberships, unused classes roll over to the next month as long as your membership stays active.

Class packages and drop-ins do not roll over or extend.

Question 8

Can I pause or cancel my membership?

Accepted Answer

Memberships auto-renew every 30 days.

You can request a freeze at management’s discretion, and cancellations require 20 days’ notice by emailing hello@sonapilatesstudio.com.

Question 9

Do you offer refunds or transfers?

Accepted Answer

All purchases, classes, packages, memberships, workshops, gift cards, and retail items are non-refundable and non-transferable.

Question 10

What should I bring to class?

Accepted Answer

Grip socks
Comfortable workout clothes
Water bottle.

We’ll provide everything else you need.

Question 11

Is Pilates safe if I’m pregnant or managing an injury?

Accepted Answer

We recommend checking with your healthcare provider first. Always let your instructor know about any conditions before class so they can offer safe modifications.

FAQs